Sun Microsystems Maintenance & Support Plans by AnySystem

Service Delivery	AnySystem Platinum	AnySystem Gold	AnySystem Silver	AnySystem Shared (standard)
Systems
Sun systems
Embedded systems using Sun technology
Sun compatible systems
Support Features
On-site technical support			n/a	n/a
Telephone technical support
Customized consulting			Optional	n/a
Training	Optional	Optional	Optional	n/a
Site activity log				n/a
Response center (help desk)
Spares on-site	Optional	Optional	Optional	Optional
Post incident follow-up				n/a
Coverage Hours
Help desk coverage hours	7 x 24	5 x 24	8am-5pm, M-F PST	8am-5pm, M-F PST
Telephone technical support coverage	7 x 24	5 x 24	8am-5pm, M-F PST	8am-5pm, M-F PST
On-site technical response	7 x 24	5 x 24	8am-5pm, M-F PST	n/a
Customer-defined priority setting				Optional
Response Times
Urgent (telephone/on-site)	Live answer/4 hrs	Live answer/4 hrs	4 hrs/ n/a	4 hrs/ n/a
Not-critical (telephone/on-site)	Live answer/customer convenience	4 hrs/customer convenience	4 hrs/customer convenience	4 hrs/ n/a
2-hour on-site response	Optional	Optional	Optional	n/a
Additional Enterprise Services Solution Center technical contacts	Optional	Optional	Optional	Optional

Additional chargeable services may be required. For pricing call AnySystem sales at 201.445.3122 or 800.981.4840
A choice of systems and professional systems can be quoted separately. 
7 x 24 technical support coverage with priority setting is available. For pricing call Anysystem sales.

Please note that not all service levels are available in all cities. Up charges may apply for “out of service area” coverage