Sun Fire V210 Maintenance

24x7 Hardware Support

8x5 Hardware Support

Parts Only
Support

STANDARD*
Telephone Support

On-Site Technical Support

YES

YES

NO

NO

Technical Phone Support

YES

YES

YES

YES

On-Site – “Parts Depot/Crash Kit”

YES

NO

NO

NO

24 Hour Helpdesk Availability

YES

NO

NO

NO

On-Site Account Review

QUARTERLY

SEMI-ANNUAL

OPTIONAL

OPTIONAL

Coverage Hours

24x7x365

8:00am – 5:00pm EST
M-F

NEXT DAY PARTS/SYSTEMS DROP-OFF

8:00am – 5:00pm EST /M-F / OR
24x7x365
PHONE SUPPORT

Response Time

4 hours
(Initial return call within 4 hours)

4 hours
(Initial return call within 4 hours)

4 hours
(Initial return call within 4 hours)

4 hours
(Initial return call within 4 hours)

Support Coverage

24x7x365

8:00am - 6:00pm EST / M-F

8:00am – 5:00pm EST / M-F

8:00am – 5:00pm EST / M-F
OR
24x7x365
PHONE SUPPORT

HOURLY RATE  FOR NON-MAINTENANCE SERVICE

$285.00 per hour (minimum 3 hours)
PLUS hardware cost

$195.00 per hour (minimum 2 hours)
PLUS hardware cost

$115 per hour

PLUS hardware cost

Business Hours:
$75.00

After Hours:
$95.00

ANNUAL RATE FOR MAINTENANCE CONTRACT
(Includes replacement Hardware)

Starting From:
$2,695.00 per year

Starting From:
$2,195.00 per year

Starting From:
$950.00 per
year

$795.00 per year

$995.00 per year